We created this category for resolving issues from backers better

pimax-official

#1

Dear Backers,

We plan to create two category to solve issues and answer questions more efficiently(diversion of work):

  • 1.Have issue after received headset category for ** @Sean.Huang @Doman.Chen @Alan.sun *(Tedch support team) to answer and resolve backers’ issue ASAP,every topic in this category will be noticed and answered soon(They will visit these topics every day).

  • 2.Didn’t receive the headset but have some questions category for backers who purchase the headset already and waiting for their headset,Matthew will check and give them their answer every day.

For building these two category,8K Series and 4K category will focus on discussing headset ,pitool improvement and other topics they are interested in.And we will also hold activities for attracting new enthusiasts and stimulate backers to join topics.

Thanks for your support and time for our forum.


#2

#3

Hi pimax Team.
I have reseve m 5k+ today, after installing pitool, updating it, installing steam vr and calibrating it I thought i am good to go but i think my pimax is broken. The picture is splitted in two halfs and there are hundrets of flickering pixels in all differnent colors. Is there something a software fix could Do or did i need a replacement? :(:sob: