WHERE ARE MY PIMAX?, Do not turn on pimax 8k error 10500



On May 31st, my pimax was received in the UK warehouses, I have provided documentation of collection by the warehouse and shipping invoice, I have no news from Pimax through the SERVICEDESK, Why I have no news? where is my PIMAX? what is happening? @SweViver @Dallas.Hao @Doman.Chen @DerekVVV



sorry , your ticket number is ?


ok, I have replied you in the ticket.


ok perfect, my question now is to know when I will have them again with me, and if possible the change for a 5k or 5kx model


Thank you very much Derek, I hope that today they leave china and there is no problem.


hello Derek I see that you have closed my case in the service desk, I guess it will be the normal procedure, have my PIMAXs been sent? What is the tracking number?



I believe all tickets have been processed.

And please give me your order number again, will check it quickly.


Hi, Derek.
My Pimax arrived in perfect condition, many thanks for having treated me so well, I hope I can enjoy the viewer a lot. I am happy with how the guarantee has been managed, I hope the project goes ahead.