Why every thing is so slow

issue
orders

#1

I understand you have many problem and issues . But the main issue that you take very long time to discover a problem then takes a long time to solve it

1st , my order was Spose to ship on February, I assumed I only just have to wait , however after weeks you sent me message that I need to correct my address ( even though it was right ) it took you couple of days to confirm it and ship it

Now after 2 weeks I been told that you the logistics partner could not ship your order .

Now I don’t understand why it take too long to recognize the problem why takes so long to only discover it ?

@mozi @Dallas.Hao


#2

Really sorry. Frankly speaking we missed many important messages, and the situations were a chaos before. but now we are trying our best and you can see that many things improved


#3

Yes things has improved but my current problem has not been solved for weeks now . I just needs updates of my order and please don’t make me wait for weeks just to say there is a problem.

Now what happened to my order p1519 , I don’t know it current state @mozi


#4

I just update you with PM, I will keep tracking and feedback you tomorrow morning


#5

It doesn’t work for KS backers ?


#6

yes, only works for preorder. We don’t have much time to sync the KS user datas to our store.


#7

@mozi I sent you message


#9

Hi, your tracking number is EX025895804SG, sorry again.


#10

@mozi thank you , unfortunately not working


#11

hi, we changed the logistic and arranged the delivery yesterday, the system should can track these two days.


#12

ok , I will wait . thank you


#14

@mozi The tracking number working now , but I live in United Arab Emirates and the shippment distnasion is Brazil , what is going on ?


#15

@mozi so what happened?


#16

Hi, I am checking, it seems our guys made a mistake when he provide me the tracking number.


#17

Hi, the tracking number is: 32411956253


#18

@mozi yes , i got that and checked the order number with Aramex also and it working. thanks you hope you have a great day


#19

Sorry for our mistake. Good luck!


#20

@mozi

i received the headset no problems found.

thanks you for your help